FAQs

Honestly, The names I was hoping to have were not available. Its too hard to find a perfect domain name these days.
One day I was finalising my product catalogue I came across a beautiful necklace and while praising the artwork and the elegance of the piece, the small ring shaped connectors took my attention, the ones that hold jewellery pieces together and VOILA! That was it.
I started looking on the web for the name and came to know that its called Charm loop. Fortunately Domain name was also available.

There are a few ways in which we use the information you provide us: Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. We use two types of cookies to recognise our members and remember shopping list items. We use transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

We use persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

USAGE TRACKING
We measure and track the traffic throughout our site. This anonymous information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

AGGREGATE INFORMATION
We use aggregate information from demographic surveys and traffic patterns to customise our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. We only use information on an aggregate level and do not track information about individuals. Aggregate information may be shared with our partners to plan advertising or promotions. We do not share any individual information and this data is all anonymous.

SURVEYS
Once in a while, we may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. Sometimes we partner with other companies to deliver these surveys. All surveys are optional.

We don’t provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier, such as Leopard, Pakistan Post. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

Found something(s) you love? Great! First, place the product(s) you want to order in your shopping cart by clicking on the big grey “add to cart” button, usually to the bottom of the product image. Then, whenever you’re done shopping, click “Place Order” and follow the easy instructions to complete your order. If you’re a registered customer, check out is super easy. If you’re not (and you don’t have to be), it’s still easy but you might want to consider registering to make check out even smoother the next time you shop at Charmloop.pk. Contact our Customer Service Department by chat widget at the right bottom of the page or via email at care@charmloop.pk, if you have any questions or issues.

Firstly, check your email. As soon as your order is placed you will get an email from charmloop.pk. Secondly, you can contact our Customer Service Department via Chat widget or email at care@charmloop.pk for quick and reliable assistance.

If you think you might have placed a duplicate order, please contact our Customer Service Department via Chat widget or email us at care@charmloop.pk and they’ll make sure that everything gets sorted out to your satisfaction.

Luckily you don’t have to tell us your age, height or natural hair colour. But when you do make a purchase on our site, you need to provide us the following information:

1. Name
2. E-mail address
3. Billing address
4. Telephone number

But don’t worry, the information you provide us stays with us (like what happens in Vegas stays in Vegas) and remains confidential. We keep it all to ourselves and won’t ever share or sell it to another company.

Now why would you want to do that? But if you do, please contact our Customer Service Department via Chat widget or email us at care@charmloop.pk ASAP to cancel an order. Please have your order number nearby.

We promise we’ll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can’t change or cancel an order once its journey to you has begun. So, if your order can’t be cancelled, and you still don’t love it after its arrived – just return it to us following our 30-day money back return policy. Please see our detailed Return Policy here: http://www.charmloop.pk/refund-policy

Although our listed price is final, you are still getting an amazing deal. At Charmloop, we always offer the best value by providing the lowest possible price.

Currently, We don’t accept International Orders. We are planning on expanding Charmloop to International Customers real soon.

Currently, We are providing Cash On Delivery, Direct Bank Transfers, Jazzcash to our customers.

Well, although we hope that it’s unlikely—if you didn’t LOVE your Charmloop purchase and wanted a refund, you have 30 days to contact us and arrange for an exchange or refund.

No. We don’t offer repair service.

Now why would you want to do that? But if you do, you can simply call our Customer Service Department via Chat widget or email us at care@charmloop.pk to request a Return. One of our customer service representatives will guide you through the process. Please see our detailed Return Policy here: http://www.charmloop.pk/refund-policy

You should receive your refund within two weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility, and processing of your refund. For more detailed information, please see our Refund policy here: http://www.charmloop.pk/refund-policy

Faster than you can say! Well, maybe a little longer than that – but we make every effort to get it to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Custom orders may take longer to process. Personalised jewellery orders are shipped 7-10 business days after order has been submitted due to the customisation work involved. You can ask our Customer Service Department for shipping details when you place your order.

If you didn’t get an order confirmation number after clicking the ‘Place Order’ button, your order may not have been processed properly. Please contact our Customer Service Department by Chat widget or email us at care@charmloop.pk and our representatives will be happy to help.

Of course! Simply indicate the two addresses during the ordering process. For Gifts we don't offer Cash On Delivery.

Click on "My Account" at the top of any charmloop.pk page and go to “Orders”. If you’re not into clicking, you can always contact us via Chat widget or email at care@charmloop.pk and our Customer Service Department will help you out. Please have your order number ready, refer to your order confirmation email.

To track your most recent orders simply click on “My Account” at the top of any Charmloop page and go to “Orders”. This is the easiest and fastest way to get the most current information regarding your Charmloop orders.